Manager, Corporate Client Services, Group Tech & Operations

UOB Group

Bachelor's degree required
5 to 7 years contact centre experience
Strong people management skills
The role ensures the highest standard of service delivery by monitoring and resolving customer issues across calls, emails, and social media

Job Summary

  • The role ensures the highest standard of service delivery by monitoring and resolving customer issues across calls, emails, and social media.
  • Candidates will provide management support to Customer Service Officers through transaction reviews, coaching sessions, and performance appraisals.
  • The position involves identifying areas for improvement and implementing process enhancements while fostering a supportive team environment.

Matching Summary

The role ensures the highest standard of service delivery by monitoring and resolving customer issues across calls, emails, and social media.

Skills & Requirements

Must-have

  • Bachelor's degree required
  • 5 to 7 years contact centre experience
  • Strong people management skills
  • Excellent communication abilities
  • Adherence to bank policy and SLA

Nice-to-have

  • Experience in banking or customer service
  • Proactive problem-solving mindset
  • Ability to work as part of a team
  • Commitment to long-term success values

Key Requirements

  • Bachelor's degree with 5-7 years experience
  • Contact Centre background mandatory
  • Banking or Customer Service experience preferred

Work Rights

Not specified

Tailored Resume

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