Etic, Service Desk - Graduate

PwC

Not specified
Experience in it service desk
Good understanding of itsm processes
Strong communication and problem-solving skills
PwC is seeking a Graduate for their Service Desk in the Advisory sector, focusing on IT service management and end-user support. The ideal candidate will have experience in operations management, providing first-line support for IT-related queries, and a strong customer-centric mindset

Job Summary

  • At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions.
  • This role provides day-to-day IT operational support across enterprise systems.
  • We are responsible for ensuring a reliable, efficient, and user-focused service experience across all supported systems.

Matching Summary

Match Score: 75

PwC is seeking a Graduate for their Service Desk in the Advisory sector, focusing on IT service management and end-user support. The ideal candidate will have experience in operations management, providing first-line support for IT-related queries, and a strong customer-centric mindset.

Skills & Requirements

Must-have

  • Experience in IT service desk
  • Good understanding of ITSM processes
  • Strong communication and problem-solving skills

Nice-to-have

  • Customer-focused mindset
  • Experience with ticketing tools like ServiceNow

Key Requirements

  • Experience in an IT support role
  • Understanding of Incident, Request, Change, Problem processes

Work Rights

Not specified

Tailored Resume

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