Intake Supervisor

The Salvation Army

Toronto, Canada
Base: $55,693.49 to $69,616.86; bonus/equity: not ...
Staff supervision and coaching
Operations and scheduling management
Client services and support
Assist in managing day-to-day operations of Intake Workers, maintaining regular floor presence for hands-on supervision and addressing staff concerns

Job Summary

  • Assist in managing day-to-day operations of Intake Workers, maintaining regular floor presence for hands-on supervision and addressing staff concerns.
  • Conduct supervision meetings, probation check-ins, and annual performance evaluations, while also preparing staff schedules and managing attendance in compliance with the Collective Bargaining Agreement.
  • Ensure clients receive appropriate services and support, addressing their issues and concerns professionally, and conducting daily rounds to monitor well-being and staff interactions.

Matching Summary

Assist in managing day-to-day operations of Intake Workers, maintaining regular floor presence for hands-on supervision and addressing staff concerns.

Salary

Base: $55,693.49 to $69,616.86; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Staff Supervision and Coaching
  • Operations and Scheduling Management
  • Client Services and Support
  • Health and Safety Compliance
  • Incident Report Review

Nice-to-have

  • Team Player
  • Flexibility in Work Environment
  • Christian Standards of Conduct

Key Requirements

  • Minimum 5 years work-related field OR Social Services Worker diploma
  • Minimum two years supervisory experience
  • Working knowledge of Toronto Shelter Standards
  • First Aid/CPR certificate
  • Non-Violent Crisis Intervention certificate
  • Criminal Record Check Clearance
  • Valid driver’s license and clean driving record

Work Rights

Not specified

Tailored Resume

Cover Letter