Broker Service Consultant (hybrid Enrolment)

Bupa UK

Hong Kong, Hong Kong
Competitive salary; bonus/equity: not specified; b...
Primary point of contact for intermediaries
Resolve queries via emails and calls
Investigate issues and recommend solutions
Act as the primary point of contact for intermediaries within their portfolio and deliver the highest level of customer care

Job Summary

  • Act as the primary point of contact for intermediaries within their portfolio and deliver the highest level of customer care.
  • Seek to resolve queries via emails and calls with both quality and productivity.
  • Establish and develop effective relationships with brokers and manage workload between enrolment and broker service effectively.

Matching Summary

Act as the primary point of contact for intermediaries within their portfolio and deliver the highest level of customer care.

Salary

Competitive Salary; Bonus/Equity: Not specified; Benefits: fantastic benefits

Skills & Requirements

Must-have

  • primary point of contact for intermediaries
  • resolve queries via emails and calls
  • investigate issues and recommend solutions
  • establish and develop effective relationships
  • manage workload effectively
  • support in training brokers

Nice-to-have

  • agile way of working
  • people skills and empathy
  • brave, caring and responsible

Key Requirements

  • Fluency in English and Cantonese
  • Proficiency in written skills
  • First class numeracy skills
  • Track record of achieving productivity and Quality Assurance
  • Problem solving and decision-making skills
  • Effective time management

Work Rights

Not specified

Tailored Resume

Cover Letter