Customer Service Officer (University)

SCIENTEC CONSULTING PTE. LTD.

Singapore, Singapore
Up to $3,000; not specified; not specified pm
**
Handle student enquiries via hotline email counter
Manage international student pass processes
Develop and update sops knowledge articles
** ScienTec Consulting Pte. Ltd. is seeking a Customer Service Officer to assist students with inquiries via various channels and manage processes related to student services in Singapore. The role involves ensuring compliance with regulations and contributing to projects aimed at enhancing the student experience. **

Job Summary

  • The role involves handling student enquiries via hotline, email, and counter with prompt and accurate support.
  • Candidates will manage international student pass processes ensuring full compliance with regulations.
  • The position includes developing and updating standard operating procedures and knowledge articles to improve student services.

Matching Summary

Match Score: 75

** ScienTec Consulting Pte. Ltd. is seeking a Customer Service Officer to assist students with inquiries via various channels and manage processes related to student services in Singapore. The role involves ensuring compliance with regulations and contributing to projects aimed at enhancing the student experience. **

Salary

Up to $3000; Not specified; Not specified

Skills & Requirements

Must-have

  • Handle student enquiries via hotline email counter
  • Manage international student pass processes
  • Develop and update SOPs knowledge articles

Nice-to-have

  • Ability to resolve complex student issues
  • Experience with ad hoc project contributions
  • Support for insurance and tuition grant services

Key Requirements

  • 3 months contract period
  • Compliance with student pass regulations
  • Availability for Mon-Fri office hours

Work Rights

Not specified

Tailored Resume

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