Its Sr Technology Support Specialist

Lithia & Driveway

Temple Terrace, FL, US
Base: $70,000-$105,000 annually; bonus/equity: not...
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8+ years it support experience
Windows and apple os knowledge
Networking and telephony troubleshooting
** Lithia & Driveway is seeking a Senior Technology Support Specialist to provide advanced technical support across multiple dealership locations in Florida. The role requires extensive IT support experience, strong technical knowledge, and excellent customer service skills. **

Job Summary

  • This role provides Tier 2 advanced technical support for Lithia & Driveway stores across multiple locations in Florida.
  • The position requires frequent travel to onsite locations and the ability to manage major incidents with timely resolution.
  • Candidates will benefit from competitive pay ranging from $70,000 to $105,000 annually along with comprehensive medical, dental, vision, and 401(k) benefits.

Matching Summary

Match Score: 75

** Lithia & Driveway is seeking a Senior Technology Support Specialist to provide advanced technical support across multiple dealership locations in Florida. The role requires extensive IT support experience, strong technical knowledge, and excellent customer service skills. **

Salary

Base: $70,000-$105,000 annually; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), PTO, Stock Purchase Plan

Skills & Requirements

Must-have

  • 8+ years IT support experience
  • Windows and Apple OS knowledge
  • Networking and telephony troubleshooting
  • ITIL Service Management understanding
  • Service Desk or Call Center background
  • Hardware and software break/fix skills

Nice-to-have

  • Retail automotive industry experience
  • OEM hardware/software familiarity
  • Process improvement and automation skills
  • Strong customer service orientation
  • International travel willingness
  • Mentoring and training capabilities

Key Requirements

  • 8+ years of IT support experience
  • Bachelor's degree in IT preferred
  • ITIL certification preferred
  • High school graduate or equivalent required
  • Must be 18 years or older

Work Rights

Not specified

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