The Area Installation Specialist (AIS) is responsible for assisting with the customer experience throughout the install job life cycle, including performing technical measures and assessing pre-existing conditions
Job Summary
The Area Installation Specialist (AIS) is responsible for assisting with the customer experience throughout the install job life cycle, including performing technical measures and assessing pre-existing conditions.
The AIS will conduct Job Site Inspections (JSIs) to review quality of work, conduct service provider badging checks, and meet with customers to ensure the install experience is consistent with THD standards.
Responsibilities will further include resolving customer complaints, making decisions needed to prevent cycle-time delays, working with service providers to resolve issues, and approving or escalating project changes prior to moving forward.
Matching Summary
The Area Installation Specialist (AIS) is responsible for assisting with the customer experience throughout the install job life cycle, including performing technical measures and assessing pre-existing conditions.
Skills & Requirements
Must-have
Technical measures and assessments
Job site inspections
Customer complaint resolution
Service provider management
Project change approvals
Nice-to-have
Action oriented
Business insights
Collaborates effectively
Customer focus
Strong negotiating skills
Key Requirements
Must be eighteen years of age or older
Must be legally permitted to work in the United States
5 years of work experience
Bachelor's degree or equivalent
Work Rights
Must be legally permitted to work in the United States