Customer Excellence Specialist

Guardant Health

Remote, USA
Base: $63,835 - $87,805 (usa); colorado: $67,590 -...
Hybrid
Train internal and external partners
Create sops and work instructions
Manage client services knowledge base
The Customer Excellence Specialist will train internal and external partners while executing process improvements to enhance customer excellence

Job Summary

  • The Customer Excellence Specialist will train internal and external partners while executing process improvements to enhance customer excellence.
  • This role is responsible for creating standard operating procedures, maintaining knowledge management resources, and assisting with internal audits within the Client Services organization.
  • Guardant Health is a leading precision oncology company transforming patient care through advanced blood and tissue tests and AI analytics.

Matching Summary

The Customer Excellence Specialist will train internal and external partners while executing process improvements to enhance customer excellence.

Salary

Base: $63,835 - $87,805 (USA); Colorado: $67,590 - $92,970; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Train internal and external partners
  • Create SOPs and work instructions
  • Manage Client Services Knowledge Base
  • Execute process improvement projects
  • Assist in internal audit activities

Nice-to-have

  • Simplify clinical oncology technical material
  • Experience with Confluence shared spaces
  • Collaborate with software teams
  • Flexible and adaptable in dynamic environment

Key Requirements

  • University degree or advanced degree
  • 2 years of related experience
  • Customer support/training experience in pharma or healthcare
  • Proficient verbal and written communication skills
  • Experience writing SOPs
  • Domestic and international travel required

Work Rights

Not specified

Tailored Resume

Cover Letter