Customer Service Representative With French

Solenis

**
Fluent in french and english
Advanced issue resolution
Customer service management
** Solenis is seeking a Customer Service Representative fluent in French and English to support sales efforts and enhance customer satisfaction. The role involves advanced issue resolution, mentorship, and process improvement, requiring at least one year of customer service experience. **

Job Summary

  • The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs.
  • Key Responsibilities include supporting the sales team, handling escalated issues, and collaborating with other departments to address customer concerns.
  • At Solenis, you will be part of a dynamic, international team, working on innovative solutions that shape the professional cleaning and hygiene industry.

Matching Summary

Match Score: 75

** Solenis is seeking a Customer Service Representative fluent in French and English to support sales efforts and enhance customer satisfaction. The role involves advanced issue resolution, mentorship, and process improvement, requiring at least one year of customer service experience. **

Skills & Requirements

Must-have

  • Fluent in French and English
  • Advanced issue resolution
  • Customer service management
  • Process improvement
  • Handling conflict situations

Nice-to-have

  • Mentorship and training
  • Proactive customer solutions
  • Upselling opportunities
  • Innovative solutions
  • Sustainability and collaboration

Key Requirements

  • Minimum 1 year customer service experience
  • Intermediate computer skills
  • Experienced in MS Word, Excel, Internet applications
  • Experienced in ERP systems (SAP/JDE/AS400)

Work Rights

Not specified

Tailored Resume

Cover Letter