Service Delivery Leader

Kyndryl

Hybrid
Infrastructure managed services ownership
Sla kpi performance management
Major incident p1 p2 governance
Kyndryl is seeking a Service Delivery Leader with extensive experience in IT Infrastructure and Service Delivery management. The role involves end-to-end service delivery ownership, performance management, incident management, and team leadership in a hybrid work environment

Job Summary

  • The role involves owning end-to-end service delivery for mission-critical technology systems in line with strict contract SLAs and KPIs.
  • Candidates must lead cross-functional delivery teams while managing relationships with client leadership, vendors, and third-party providers.
  • Kyndryl offers a flexible, supportive environment prioritizing well-being with access to cutting-edge learning opportunities and personalized development goals.

Matching Summary

Match Score: 85

Kyndryl is seeking a Service Delivery Leader with extensive experience in IT Infrastructure and Service Delivery management. The role involves end-to-end service delivery ownership, performance management, incident management, and team leadership in a hybrid work environment.

Skills & Requirements

Must-have

  • Infrastructure Managed Services ownership
  • SLA KPI performance management
  • Major Incident P1 P2 governance
  • Change Management CAB participation
  • ITIL based service management processes
  • Cross-functional team leadership

Nice-to-have

  • Strong customer-facing communication skills
  • Financial and commercial acumen
  • Automation and self-healing initiatives
  • Cloud migration transformation support
  • Empathy and shared success culture

Key Requirements

  • 20+ years IT Infrastructure experience
  • 10+ years Service Delivery Leadership
  • Experience managing large enterprise contracts
  • ITIL v3/v4 certification preferred
  • PMP Prince2 Agile certifications added advantage

Work Rights

Not specified

Tailored Resume

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