Senior Business Analyst – Servicenow Itsm

Takeda

Bengaluru, India
Competitive salary; performance annual bonus; comp...
Hybrid
6+ years business analyst experience
4+ years servicenow itsm expertise
Itil process mapping to servicenow
Takeda is seeking a Senior Business Analyst for ServiceNow ITSM in Bengaluru, India, to drive digital transformation and enhance IT Service Management processes. The role requires experienced professionals with a strong background in ServiceNow and ITIL, fostering collaboration in a diverse and inclusive workplace

Job Summary

  • This role bridges business needs and technical solutions within Takeda's Innovation Capability Center in Bangalore.
  • The successful candidate will lead requirement gathering, translate specifications for developers, and ensure compliance with GxP and SOX standards.
  • Takeda offers a competitive salary, performance bonus, flexible hybrid work environment, and comprehensive healthcare benefits.

Matching Summary

Match Score: 85

Takeda is seeking a Senior Business Analyst for ServiceNow ITSM in Bengaluru, India, to drive digital transformation and enhance IT Service Management processes. The role requires experienced professionals with a strong background in ServiceNow and ITIL, fostering collaboration in a diverse and inclusive workplace.

Salary

Competitive Salary; Performance Annual Bonus; Comprehensive Healthcare Insurance

Skills & Requirements

Must-have

  • 6+ years Business Analyst experience
  • 4+ years ServiceNow ITSM expertise
  • ITIL process mapping to ServiceNow

Nice-to-have

  • Mentoring junior analysts
  • Agile/Scrum delivery model experience
  • AI/ML automation capabilities knowledge

Key Requirements

  • 6-10 years total BA experience
  • Minimum 4 years ServiceNow ITSM focus
  • ITIL Foundation certification required
  • Experience with GxP and SOX compliance

Work Rights

Not specified

Tailored Resume

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