Customer Service Representative

Diversey - a Solenis Company

End-to-end order processing
Customer support via multiple channels
Sap order processing
Serve as the primary point of contact for customers via telephone, email, internal systems, and digital channels in both inbound and outbound service environments, ensuring professional, timely, and solution-oriented communication aligned with service and quality standards

Job Summary

  • Serve as the primary point of contact for customers via telephone, email, internal systems, and digital channels in both inbound and outbound service environments, ensuring professional, timely, and solution-oriented communication aligned with service and quality standards.
  • Process customer orders, billing, accounts, and service-related applications, including service activation, maintenance, and termination, using SAP (e.g., SAP SD, MM modules).
  • We offer competitive compensation, and numerous opportunities for professional growth and development.

Matching Summary

Serve as the primary point of contact for customers via telephone, email, internal systems, and digital channels in both inbound and outbound service environments, ensuring professional, timely, and solution-oriented communication aligned with service and quality standards.

Skills & Requirements

Must-have

  • End-to-end order processing
  • Customer support via multiple channels
  • SAP order processing
  • Troubleshoot and resolve customer complaints
  • Coordinate with internal stakeholders

Nice-to-have

  • Continuous improvement of service processes
  • Support commercial team
  • Knowledge sharing and best practices
  • Proactive issue identification

Key Requirements

  • Bachelor's degree in any field
  • 2-3 years of experience
  • Good command of English
  • Experience with SAP is an advantage
  • Strong communication and problem-solving skills
  • Ability to work under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter