Guest Experience Training Manager

Legends Global

Houston, Texas, United States
Guest experience training program development
Instructor-led training delivery
Customer service behavior coaching
The role involves developing and providing proficient service-oriented training to staff at NRG Park, a premier facility with four major venues

Job Summary

  • The role involves developing and providing proficient service-oriented training to staff at NRG Park, a premier facility with four major venues.
  • The manager acts as a liaison between the facility and clients to ensure all guest experience training requirements and venue policies are met.
  • This position requires translating guest experience standards into observable behaviors and conducting real-time coaching in live event environments.

Matching Summary

The role involves developing and providing proficient service-oriented training to staff at NRG Park, a premier facility with four major venues.

Skills & Requirements

Must-have

  • Guest experience training program development
  • Instructor-led training delivery
  • Customer service behavior coaching
  • ADA accessibility training implementation
  • Event day logistics and staffing management
  • Performance audit and metrics analysis

Nice-to-have

  • Passion for intentionally designed guest experiences
  • Experience with Canva or video training materials
  • ATD certification or ADDIE model knowledge
  • Ability to work irregular hours and holidays
  • Strong project management and initiative skills

Key Requirements

  • Bachelor's degree preferred in Training, Hospitality, HR, or related field
  • 2-3 years of experience in training or guest experience
  • Prior experience delivering structured training programs required
  • Valid US driver's license preferred
  • Experience in high-volume guest-facing environments strongly preferred

Work Rights

Not specified

Tailored Resume

Cover Letter