Lead Customer Service Representative

Destination Pet

Base: $15.00ph doe; bonus/equity: tips included; b...
1+ year customer service experience
Ability to lift 40 lbs
Evening weekend holiday availability
The role involves leading a team of customer service representatives while managing escalated client issues with empathy

Job Summary

  • The role involves leading a team of customer service representatives while managing escalated client issues with empathy.
  • Employees must be physically active, capable of lifting 40 lbs and handling various pet-related tasks throughout the day.
  • The position offers competitive pay starting at $15.00/hour plus tips, along with comprehensive benefits including medical and 401K match.

Matching Summary

The role involves leading a team of customer service representatives while managing escalated client issues with empathy.

Salary

Base: $15.00/hour DOE; Bonus/Equity: Tips included; Benefits: Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, PTO, Discounted Pet Insurance

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • Ability to lift 40 lbs
  • Evening weekend holiday availability

Nice-to-have

  • Experience training others
  • Pet passion and patience
  • Multi-line phone system proficiency

Key Requirements

  • High school diploma or equivalent
  • 1+ year in customer service role required

Work Rights

Not specified

Tailored Resume

Cover Letter