Contact Center Professional

224

Experience with banking products like payments and cards
Ability to work across multiple communication channels
Knowledge of applicable legislation and regulations
The role involves providing comprehensive support to clients regarding daily banking products through various channels including chat, voice, and email

Job Summary

  • The role involves providing comprehensive support to clients regarding daily banking products through various channels including chat, voice, and email.
  • Employees must operate within risk and compliance processes while managing end-to-end execution of client requests and complaint resolutions.
  • The position requires flexibility to switch between different channels and a proactive attitude towards learning multiple processes.

Matching Summary

The role involves providing comprehensive support to clients regarding daily banking products through various channels including chat, voice, and email.

Skills & Requirements

Must-have

  • Experience with banking products like payments and cards
  • Ability to work across multiple communication channels
  • Knowledge of applicable legislation and regulations

Nice-to-have

  • Proactive approach to cross-skilling initiatives
  • High energy and enthusiasm for tough challenges
  • Strong collaborative partnership building skills

Key Requirements

  • Fixed term employment contract
  • Adherence to ING rules and policies
  • Ability to work with minimum supervision

Work Rights

Not specified

Tailored Resume

Cover Letter