Director Of Customer Success Enablement - Forter - Remote

Forter

New York, NY, US
Base: $187,000-$231,000 annually; bonus/equity: bo...
On-site
8+ years customer success experience
4+ years leadership or enablement role
Saas startup environment experience
Forter is seeking a Director of Customer Success Enablement to lead and scale a strategic function that elevates the impact of their Customer Success team

Job Summary

  • Forter is seeking a Director of Customer Success Enablement to lead and scale a strategic function that elevates the impact of their Customer Success team.
  • The role involves developing data-driven playbooks for every stage of the customer journey, from onboarding to advocacy, while establishing key performance indicators to track effectiveness.
  • Forter offers competitive compensation including Restricted Stock Units, comprehensive health insurance, and a hybrid work model requiring at least two days in the office per week.

Matching Summary

Forter is seeking a Director of Customer Success Enablement to lead and scale a strategic function that elevates the impact of their Customer Success team.

Salary

Base: $187,000-$231,000 annually; Bonus/Equity: Bonus + Equity included; Benefits: Competitive salary, RSUs, 401K matching, health/vision/dental, home office allowance

Skills & Requirements

Must-have

  • 8+ years Customer Success experience
  • 4+ years leadership or enablement role
  • SaaS startup environment experience
  • GTM Tech Stack proficiency (SFDC, Highspot)
  • Data-driven KPI establishment

Nice-to-have

  • Payments, fraud, or finance industry background
  • Deep passion for customer centricity
  • Ability to understand complex technical concepts
  • Experience with Zoom and Articulate Rise

Key Requirements

  • 8+ years in Customer Success or related role
  • 4 years in leadership or enablement position
  • Experience in SaaS startup environment
  • Strong business acumen and executive presence

Work Rights

Not specified

Tailored Resume

Cover Letter