Technical Support Engineer

Hiddenlayer

Remote, United States
Not specified; not specified; comprehensive health...
Remote
3+ years technical support engineering experience
Proficiency in python scripting and debugging
Experience with docker, kubernetes, and github
This role offers a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team to protect organizations from adversarial AI attacks

Job Summary

  • This role offers a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team to protect organizations from adversarial AI attacks.
  • The successful candidate will own complex customer issues end-to-end, utilizing deep technical troubleshooting across APIs, integrations, and infrastructure to identify root causes.
  • HiddenLayer provides best-in-class benefits including fully remote work, comprehensive health coverage, flexible time off, and a dedicated learning and development fund.

Matching Summary

This role offers a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team to protect organizations from adversarial AI attacks.

Salary

Not specified; Not specified; Comprehensive Health & Wellness Benefits; Flexible Time Off; L&D Fund

Skills & Requirements

Must-have

  • 3+ years technical support engineering experience
  • Proficiency in Python scripting and debugging
  • Experience with Docker, Kubernetes, and GitHub
  • Cloud environment troubleshooting AWS Azure GCP
  • Debugging SSO SAML authentication flows
  • Analyzing application and system logs

Nice-to-have

  • Experience with cybersecurity or MLOps systems
  • Exposure to GenAI or model security concepts
  • Strong ownership mindset and autonomy
  • Ability to communicate under pressure
  • Proactive pattern identification skills

Key Requirements

  • 3+ years in Technical Support Engineering or similar hands-on role
  • Working knowledge of developer tools like GitHub Docker and Kubernetes
  • Experience troubleshooting cloud environments on AWS Azure or GCP

Work Rights

Not specified

Tailored Resume

Cover Letter