Help Desk Call Center Supervisor

Florida Gulf Coast University

Fort Myers, Florida, US
Call center management experience
Technology support experience
Customer service ticketing system
The Help Desk Call Center Supervisor oversees the daily operations of the IT Help Desk Staff dedicated to delivering exceptional phone-based IT support

Job Summary

  • The Help Desk Call Center Supervisor oversees the daily operations of the IT Help Desk Staff dedicated to delivering exceptional phone-based IT support.
  • This role ensures consistent service quality, efficient workflows, and achievement of key performance goals through active supervision and coaching.
  • FGCU values employees who drive positive change through critical thinking and decisive action.

Matching Summary

The Help Desk Call Center Supervisor oversees the daily operations of the IT Help Desk Staff dedicated to delivering exceptional phone-based IT support.

Skills & Requirements

Must-have

  • Call center management experience
  • Technology support experience
  • Customer service ticketing system

Nice-to-have

  • Experience in higher education environment
  • Strong interpersonal skills
  • Ability to collaborate effectively

Key Requirements

  • High school diploma
  • Five years of related experience
  • 2 years supervisory experience

Work Rights

Not specified

Tailored Resume

Cover Letter