Associate-contact Centre

AIA

Not specified (assumed to be hybrid or onsite based on role requirements).
Excellent customer service skills
Life insurance knowledge
Crm system proficiency
AIA is seeking an Associate for their contact centre to provide exceptional customer service support primarily to policyholders and financial service consultants. The role involves addressing customer inquiries about life insurance, resolving complaints, and ensuring accurate logging of interactions in the CRM system, while also participating in continuous improvement initiatives

Job Summary

  • The role involves providing excellent customer service support to policy holders and financial service consultants via Contact Centre channels.
  • Representatives must resolve customer problems regarding life insurance while ensuring all interactions are accurately logged in the CRM system.
  • The company is seeking ambitious people driven to help a billion people live Healthier, Longer, Better Lives by 2030.

Matching Summary

Match Score: 85

AIA is seeking an Associate for their contact centre to provide exceptional customer service support primarily to policyholders and financial service consultants. The role involves addressing customer inquiries about life insurance, resolving complaints, and ensuring accurate logging of interactions in the CRM system, while also participating in continuous improvement initiatives.

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Life insurance knowledge
  • CRM system proficiency
  • Performance standards adherence
  • Problem resolution abilities

Nice-to-have

  • Ambitious career growth mindset
  • Continuous improvement drive
  • Automation adoption interest
  • WFM tools familiarity
  • Supportive team collaboration

Key Requirements

  • Not specified
  • Not specified
  • Not specified

Work Rights

Not specified

Tailored Resume

Cover Letter