Senior Hr Tech Analyst

ICON Clinical Research, LP

Reading, United Kingdom
Hybrid
Workday help and case management
Team leadership and coaching
Hr shared services experience
Oversee a high-volume Tier 1 support function, leveraging Workday Help and ICON processes to deliver a world-class employee support experience

Job Summary

  • Oversee a high-volume Tier 1 support function, leveraging Workday Help and ICON processes to deliver a world-class employee support experience.
  • Lead, coach, and develop a team of Tier 1 HR Support Advisors, monitoring workload distribution and fostering a culture of service excellence.
  • ICON offers a range of benefits designed to be competitive within each country and focused on well-being and work-life balance opportunities.

Matching Summary

Oversee a high-volume Tier 1 support function, leveraging Workday Help and ICON processes to deliver a world-class employee support experience.

Skills & Requirements

Must-have

  • Workday Help and Case Management
  • Team Leadership and Coaching
  • HR Shared Services experience
  • Service Level Agreement (SLA) monitoring
  • Knowledge management for support

Nice-to-have

  • Solution-oriented approach
  • Continuous improvement mindset
  • Empathetic and motivating leader
  • Familiarity with HR processes

Key Requirements

  • Experience leading customer service team
  • Experience leading HR Operations team
  • Strong understanding of Workday
  • Experience managing high workloads

Work Rights

Not specified

Tailored Resume

Cover Letter