Senior It Build Analyst/senior Audio Visual Onsite Support Technician (us)

TD Ameritrade

Charlotte, North Carolina, United States of America
Base: $79,160.00 - $127,670 usd; bonus/equity: not...
Hybrid
5+ years event production experience
Av meeting support and installation
Day 2 support for av systems
This role supports approximately 100+ events per month for executives, HR, training, and external clients across North America

Job Summary

  • This role supports approximately 100+ events per month for executives, HR, training, and external clients across North America.
  • The position requires managing operational setup, troubleshooting, and standardizing an Enterprise Event model service for conference centers.
  • Success in this role involves preventing technical disasters, resolving issues rapidly, and providing exceptional white-glove customer service.

Matching Summary

This role supports approximately 100+ events per month for executives, HR, training, and external clients across North America.

Salary

Base: $79,160.00 - $127,670 USD; Bonus/Equity: Not specified; Benefits: Health, retirement, PTO, and career development included

Skills & Requirements

Must-have

  • 5+ years event production experience
  • AV meeting support and installation
  • Day 2 support for AV systems
  • Troubleshooting IP networks and wireless
  • Vendor management and coordination

Nice-to-have

  • Studio production and event experience
  • AVIXA CTS certification preferred
  • Cisco WebEx virtual platform expertise
  • Strong sense of humor under pressure
  • Ability to work flexible hours

Key Requirements

  • Undergraduate degree or Technical Certificate
  • Minimum 5 years relevant experience
  • Experience with Crestron, Q-SYS, Shure, and BrightSign
  • Knowledge of Windows, Mac, and virtual desktops

Work Rights

Not specified

Tailored Resume

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