This role serves as an escalation point for a global team supporting the Adaptive Planning Suite including Financial Planning and Integration products
Job Summary
This role serves as an escalation point for a global team supporting the Adaptive Planning Suite including Financial Planning and Integration products.
The company is a Fortune 500 leader in AI platforms for managing people, money, and agents with a culture rooted in integrity and empathy.
Candidates must be willing to work from the Warsaw office at least 50% of the time and participate in a global on-call rotation.
Matching Summary
This role serves as an escalation point for a global team supporting the Adaptive Planning Suite including Financial Planning and Integration products.
Salary
Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described via link
Skills & Requirements
Must-have
5+ years technical support experience
2+ years enterprise cloud software support
Linux SQL DBMS programming skills
XML JSON data format troubleshooting
Web Services API full stack troubleshooting
Nice-to-have
Finance or financial planning software knowledge
JavaScript development knowledge
ELK log aggregation tool usage
Empathetic customer service approach
Proactive problem-solving mindset
Key Requirements
5+ years in Technical Support roles
2+ years as support engineer for enterprise cloud apps
Experience managing highly escalated cases
Working knowledge of Java .NET C# or similar languages
Work Rights
Local candidates or those willing to relocate required