$143,000 - $175,000; 15% annual bonus; not specifi...
Customer journey playbooks
Customer success lever set
Ai-assisted tools and workflows
Bonterra exists to propel every doer of good to their peak impact, aiming to increase the giving rate as a percentage of GDP from 2% to 3% by 2033
Job Summary
Bonterra exists to propel every doer of good to their peak impact, aiming to increase the giving rate as a percentage of GDP from 2% to 3% by 2033.
This role will lead a Customer Success team working directly with Case Management customers across the full customer lifecycle, focusing on activation, onboarding, adoption, engagement, value achievement, retention, and expansion.
The company fosters an inclusive, equitable culture where every team member belongs and contributes to meaningful impact, with a comprehensive benefits package supporting health, well-being, and growth.
Matching Summary
Bonterra exists to propel every doer of good to their peak impact, aiming to increase the giving rate as a percentage of GDP from 2% to 3% by 2033.
Salary
$143,000 - $175,000; 15% annual bonus; Not specified
Skills & Requirements
Must-have
Customer Journey Playbooks
Customer Success lever set
AI-assisted tools and workflows
Data-driven decision-making
Customer value (ROI) demonstration
Customer revenue expansion
Customer Success tech stack
Nice-to-have
Organizational change management expertise
Challenger approach
Customer-centric culture
AI enthusiasm
Diverse perspectives
Key Requirements
SaaS Customer Success managerial role
Revenue retention ownership
Scaled or Tech-Touch CS models
Data-driven Customer Success management
People management experience
Professional communication and presentation skills