Customer Care Associate

Aegon UK

Peterborough, United Kingdom
Base: starting from £26,228 depending on experienc...
Hybrid
Experience in operational or customer service roles
Strong analytical skills to interpret complex information
Detail-focused with accuracy in compliance-driven environment
You will process customer requests, answer queries, and work with your team to solve complex issues regarding pensions, savings, and investments

Job Summary

  • You will process customer requests, answer queries, and work with your team to solve complex issues regarding pensions, savings, and investments.
  • The role requires a minimum of 40% office presence in Peterborough after training is complete to facilitate in-person collaboration.
  • Employees receive 34 days of leave per year, an enhanced pension scheme with up to 20% total contribution, and comprehensive wellbeing benefits.

Matching Summary

You will process customer requests, answer queries, and work with your team to solve complex issues regarding pensions, savings, and investments.

Salary

Base: Starting from £26,228 depending on experience; Bonus/Equity: Not specified; Benefits: Enhanced pension (up to 20%), healthcare, dental, gym memberships

Skills & Requirements

Must-have

  • Experience in operational or customer service roles
  • Strong analytical skills to interpret complex information
  • Detail-focused with accuracy in compliance-driven environment
  • Ability to work across multiple systems
  • Confident communicator for internal stakeholders

Nice-to-have

  • Financial services experience
  • Problem-solving mindset
  • Proactive workflow management
  • Ability to work under pressure while maintaining quality
  • Ambitious positive problem-solver attitude

Key Requirements

  • Right to work in the UK required
  • Credit and criminal record checks required
  • Satisfactory references required

Work Rights

Must have right to work in the UK

Tailored Resume

Cover Letter