This role provides application support for FNZ business, managing issues from external and internal clients to meet KPIs and SLAs and ensuring a robust and scalable production environment
Job Summary
This role provides application support for FNZ business, managing issues from external and internal clients to meet KPIs and SLAs and ensuring a robust and scalable production environment.
The team is responsible for providing high quality and timely first line support globally, incident resolution, stakeholder communication, and post incident reviews to improve service.
FNZ is a global wealth management platform partnering with leading financial institutions, empowering nearly 30 million people to invest in their future.
Matching Summary
This role provides application support for FNZ business, managing issues from external and internal clients to meet KPIs and SLAs and ensuring a robust and scalable production environment.
Skills & Requirements
Must-have
First Line Support to global clients
Incident resolution and triage
Application performance monitoring
Stakeholder communication and expectation management
Service Level Management within KPIs and SLAs
Use of application management software and tools
Documentation and procedure maintenance
Nice-to-have
Interest in financial markets and products
Experience with Microsoft .NET development products
Strong analytical thinking and problem-solving abilities
Independent and delivery focused working style
Excellent organisational and time management skills
Ability to work under high pressure
Excellent communication skills
Key Requirements
Bachelor’s Degree or higher in Computer Science or related field
Intermediate SQL skills
Ability to work long hours around project deadlines
Experience with Microsoft .NET products beneficial but not essential