Customer Care Representative

Hendrickhondava

McKinney, Texas, US
Address customer concerns
Resolve dealership issues
Maintain customer satisfaction
Responsible for maintaining customer satisfaction throughout the dealership contributing to business development

Job Summary

  • Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.
  • Strives to resolve issues between customers and dealership (sales and service) and works closely with department managers to ensure customer satisfaction.
  • Duties are performed primarily at a desk in an office environment, including frequent clerical and administrative assignments and interaction with office, customers, and company personnel.

Matching Summary

Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.

Skills & Requirements

Must-have

  • Address customer concerns
  • Resolve dealership issues
  • Maintain customer satisfaction
  • Follow up with customers
  • Organized, clean, safe work area
  • Accurate timekeeping

Nice-to-have

  • Servant Leadership
  • Teamwork through Trust & Respect
  • Integrity
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels
  • Continuous Improvement

Key Requirements

  • High School Diploma or GED
  • Up to 3 years of experience
  • Previous customer service experience desired
  • Advanced Microsoft Office skills
  • Ability to learn Dealership Management System
  • Valid Driver's License

Work Rights

Not specified

Tailored Resume

Cover Letter