Serve as the senior point of contact to major clients on complex service issues and independently develop strategies to deliver world-class client service across multiple products and platforms
Job Summary
Serve as the senior point of contact to major clients on complex service issues and independently develop strategies to deliver world-class client service across multiple products and platforms.
Proactively partner with Client Service Data, Insights & Analytics to identify trends, themes, and opportunities to improve service; own the end-to-end client service delivery model and monitor client satisfaction.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
Matching Summary
Serve as the senior point of contact to major clients on complex service issues and independently develop strategies to deliver world-class client service across multiple products and platforms.
Skills & Requirements
Must-have
Senior client contact for complex issues
Develop world-class client service strategies
Manage end-to-end client service delivery
Alternatives segment experience required
Lead cross-product/platform issue resolution
Nice-to-have
Harness cutting-edge AI and technologies
Drive transformative solutions
Thought leadership and proactive communication
Culture of excellence and pay-for-performance
Key Requirements
Fund services operational area experience
Client services experience preferred
Alternatives segment experience
Experienced in leading management and resolution of complex issues