Sr Cust Serv Rep

GPC Tools & Equipment Sydney

Not specified; not specified; benefits include hea...
Not specified
5+ years customer service experience
Strong product knowledge of industrial goods
Negotiating sales and purchase prices
The Senior Customer Service Representative at GPC Tools & Equipment Sydney is responsible for responding to customer inquiries, placing orders, and building relationships to ensure customer satisfaction. The role requires in-depth product knowledge and includes mentoring less experienced team members, with a focus on negotiation and process improvement

Job Summary

  • The Senior Customer Service Representative responds to customer inquiries and places orders while ensuring expectations are accurately met.
  • This role influences gross profit by negotiating sale and purchase prices within specific parameters and adjusting non-contract pricing based on competition.
  • Motion Industries offers an excellent benefits package including healthcare coverage, 401(k), tuition reimbursement, and paid vacation.

Matching Summary

Match Score: 85

The Senior Customer Service Representative at GPC Tools & Equipment Sydney is responsible for responding to customer inquiries, placing orders, and building relationships to ensure customer satisfaction. The role requires in-depth product knowledge and includes mentoring less experienced team members, with a focus on negotiation and process improvement.

Salary

Not specified; Not specified; Benefits include healthcare, 401(k), tuition reimbursement, vacation, sick, and holiday pay

Skills & Requirements

Must-have

  • 5+ years customer service experience
  • Strong product knowledge of industrial goods
  • Negotiating sales and purchase prices
  • Managing inventory levels and backorders
  • Coaching less experienced representatives

Nice-to-have

  • Excellent written and verbal communication
  • Ability to multi-task effectively
  • Strong attention to detail and organization
  • Reliability in high-pressure environments

Key Requirements

  • High school diploma or GED required
  • Five (5) or more years of related experience
  • No specific licenses or certifications required

Work Rights

Not specified

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