Job Summary

• This role leads a high-performing digital sales team based in Riyadh and Cairo, driving on-time Operational Services support renewals, improving customer net dollar retention, and strengthening long-term customer relationships.
• The successful candidate will lead team and individual performance, provide strong coaching and direction, and cultivate talent to build a capable, motivated, and growth-focused organisation.
• We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Matching Summary

Skills & Requirements

Key Requirements

• 8+ years of relevant experience
• Bachelor's degree in Computer Science, Engineering, Business or related field or equivalent work experience
• Workforce management/development
• Leadership
• Influencing Others
• Escalation management
• customer relationship-building
• Knowledge of Corporate capabilities
• outsourcing industry norms
• Business Analysis and Planning
• General Financial Management/Cost Management
• General Project Management
• In-depth understanding of Operational Services
• General understanding of related technologies

Work Rights