Product Manager, Digital Success

Salesforce

Base: $148,500 - $223,900 annually; bonus/equity: ...
Not specified
5-7+ years product management experience
Jobs to be done (jtbd) framework expertise
Human-centered design thinking
Salesforce is seeking a Product Manager for its Digital Success team, responsible for enhancing customer support through AI and self-service solutions. The ideal candidate will have extensive product management experience, strong human-centered design skills, and a commitment to delivering exceptional customer experiences

Job Summary

  • The role involves owning a suite of features within the Digital Success product space to help millions of customers resolve issues via AI-powered self-service.
  • Candidates must apply the Jobs to Be Done framework to translate complex customer problems into clear, prioritized, and impactful solutions.
  • Salesforce offers competitive compensation including a base salary range of $148,500 - $223,900 annually along with comprehensive benefits like medical, dental, vision, and equity.

Matching Summary

Match Score: 85

Salesforce is seeking a Product Manager for its Digital Success team, responsible for enhancing customer support through AI and self-service solutions. The ideal candidate will have extensive product management experience, strong human-centered design skills, and a commitment to delivering exceptional customer experiences.

Salary

Base: $148,500 - $223,900 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, mental health, paid parental leave, 401(k), stock purchasing program

Skills & Requirements

Must-have

  • 5-7+ years product management experience
  • Jobs to Be Done (JTBD) framework expertise
  • Human-centered design thinking
  • Agile methodologies (Scrum, Kanban, SAFe)
  • PRD authoring and roadmap definition

Nice-to-have

  • Salesforce platform experience
  • FedRAMP compliance knowledge
  • M&A product integration experience
  • AI application in customer experience
  • Mentorship and team growth focus

Key Requirements

  • Bachelor's degree in technical or related field
  • Proven ownership at PM level for 5-7+ years
  • Experience with enterprise SaaS ecosystems

Work Rights

Not specified

Tailored Resume

Cover Letter