Customer Success Engineer, Database (2nd Shift)

DigitalOcean

Austin, United States
Base: $75,200 - $94,000; bonus/equity: potential b...
On-site
2-5 years technical support experience
Hands-on database system knowledge
Linux networking and cloud infrastructure
The role involves delivering hands-on technical support for database and cloud infrastructure issues while guiding customers to adopt best practices

Job Summary

  • The role involves delivering hands-on technical support for database and cloud infrastructure issues while guiding customers to adopt best practices.
  • DigitalOcean values a growth mindset and offers reimbursement for conferences, training, and access to LinkedIn Learning courses.
  • Employees are rewarded with competitive base salary, potential bonuses based on performance, and equity compensation including stock purchase programs.

Matching Summary

The role involves delivering hands-on technical support for database and cloud infrastructure issues while guiding customers to adopt best practices.

Salary

Base: $75,200 - $94,000; Bonus/Equity: Potential bonus and equity grants available; Benefits: Competitive array including EAP, flexible time off, and learning reimbursement

Skills & Requirements

Must-have

  • 2-5 years technical support experience
  • Hands-on database system knowledge
  • Linux networking and cloud infrastructure
  • Database fundamentals and performance tuning
  • Strong troubleshooting across layers

Nice-to-have

  • Open-source project contributions
  • Multi-cloud or hybrid environment exposure
  • Kubernetes and containerized environments
  • Infrastructure-as-Code tool experience
  • Programming language skills in Python or PHP

Key Requirements

  • 2–5 years of experience in technical support or DevOps
  • Foundational knowledge of Linux, networking, and cloud concepts
  • Understanding of database backups, replication, and indexing
  • Effective communication skills for explaining technical concepts
  • Ability to work independently in a fast-paced environment

Work Rights

Not specified

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