In_senior Associate_itsm_app Tech_advisory_kolkata

PwC UK

Kolkata, India
Itil-based processes
Service management tools
It service performance metrics
As an ITSM Specialist, you will play a crucial role in optimizing our IT service management processes and ensuring efficient delivery of IT services across the organization

Job Summary

  • As an ITSM Specialist, you will play a crucial role in optimizing our IT service management processes and ensuring efficient delivery of IT services across the organization.
  • We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life.
  • We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth.

Matching Summary

As an ITSM Specialist, you will play a crucial role in optimizing our IT service management processes and ensuring efficient delivery of IT services across the organization.

Skills & Requirements

Must-have

  • ITIL-based processes
  • service management tools
  • IT service performance metrics
  • cross-functional teams
  • ITSM processes and procedures
  • incident, problem, change management

Nice-to-have

  • continuous improvement
  • emerging technologies
  • analytical, critical-thinking, problem-solving skills
  • collaboration
  • technical IT operations support

Key Requirements

  • ITIL certification
  • 1-2 years of experience in IT Service Management
  • Strong knowledge of ITIL framework
  • Familiarity with ITSM process implementation
  • SAP Sales and Distribution (SD)

Work Rights

Not specified

Tailored Resume

Cover Letter