Provide Level 2 technical support for Amex GBT Travel Counselor booking applications, Travel PNR quality control and auto ticketing processing applications, Travel Counselor Servicing and Corporate applications
Job Summary
Provide Level 2 technical support for Amex GBT Travel Counselor booking applications, Travel PNR quality control and auto ticketing processing applications, Travel Counselor Servicing and Corporate applications.
Manage incident, case and request resolution through timely acknowledgment, prioritization, communication, resolution and appropriate escalation.
Amex GBT offers flexible benefits tailored to each country, travel perks, and extensive learning opportunities to develop desired skills.
Matching Summary
Provide Level 2 technical support for Amex GBT Travel Counselor booking applications, Travel PNR quality control and auto ticketing processing applications, Travel Counselor Servicing and Corporate applications.
Skills & Requirements
Must-have
Level 2 technical support
GDS systems (Sabre, Amadeus, Travelport)
PNR creation and data interpretation
Troubleshoot multi-tiered web architectures
XML, APIs, Web services, .NET, SQL
Ticketing systems (Fresh-service, ServiceNow)
Log analysis tools (Datadog, Kibana)
Nice-to-have
Travel Counselor booking applications
Travel PNR quality control
Auto ticketing processing applications
Amex GBT applications and processes
ITIL, AWS, Nexthink certifications
Key Requirements
5+ years of technical application support experience
Bachelor’s degree in computer science or equivalent experience
Experience in travel industry
Experience with GDS's (Sabre, Amadeus or Travelport)