1-3 years inbound international call center experience
Superior verbal and written communication skills
Ability to converse with clients in neutral accent
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ADP is seeking motivated associates for their MAS Payroll Client Services team in Pune, India. The role involves providing exceptional support to clients regarding payroll inquiries, utilizing their flagship product, WFN, while working in a collaborative environment.
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Job Summary
The role involves handling client queries related to Payroll over the phone and in-product chat support.
Associates will educate clients on using the flagship product WFN to run payroll, retrieve reports, and maintain compliance.
The team supports professional growth through educational opportunities and values unique perspectives on doing things differently.
Matching Summary
Match Score: 75
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ADP is seeking motivated associates for their MAS Payroll Client Services team in Pune, India. The role involves providing exceptional support to clients regarding payroll inquiries, utilizing their flagship product, WFN, while working in a collaborative environment.
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Skills & Requirements
Must-have
1-3 years inbound international call center experience
Superior verbal and written communication skills
Ability to converse with clients in neutral accent
Proficient in relevant computer applications
Good arithmetic and logical reasoning skills
Nice-to-have
Passion for achieving greater career heights
Ability to suggest business process improvements
Fair knowledge of customer satisfaction surveys
Experience with ADP WFN product preferred
Team-oriented mindset with collaborative spirit
Key Requirements
1-3 years of experience in an inbound international call center environment
Good academic record
Knowledge of customer service practices and principles