Customer Success Manager, Director - Core (sales & Service) Clouds

Salesforce

San Francisco, California, United States
Base: $171,200 - $273,000 annually (california/ny/...
7+ years sales cloud deployment experience
6+ years service cloud deployment expertise
Enterprise-level customer relationship management
This role serves as a Strategic Value Partner for Salesforce's most complex and high-impact customer accounts, driving holistic success strategies

Job Summary

  • This role serves as a Strategic Value Partner for Salesforce's most complex and high-impact customer accounts, driving holistic success strategies.
  • The position requires orchestrating cross-functional teams to deliver seamless solutions while governing the integration of autonomous AI agents and digital coworkers.
  • Salesforce offers comprehensive benefits including medical, dental, vision, mental health support, paid parental leave, and an employee stock purchasing program.

Matching Summary

This role serves as a Strategic Value Partner for Salesforce's most complex and high-impact customer accounts, driving holistic success strategies.

Salary

Base: $171,200 - $273,000 annually (California/NY/Select Cities: $205,800 - $298,400); Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 7+ years Sales Cloud deployment experience
  • 6+ years Service Cloud deployment expertise
  • Enterprise-level customer relationship management
  • Cross-functional team orchestration skills
  • Executive-level communication and presentation
  • ROI quantification and business value integration

Nice-to-have

  • Thought leadership in Dreamforce or transformation topics
  • Experience with global sales and service transformations
  • Participation in beta programs or advisory boards
  • Deep understanding of AI-powered selling capabilities
  • Passion for innovation and Salesforce core values

Key Requirements

  • 7+ years relevant industry expertise in Customer Success or SaaS
  • Multiple Salesforce certifications in Sales Cloud and Service Cloud
  • Expert knowledge of Revenue Cloud CPQ and Data Cloud ecosystems
  • Experience leading efforts of cross-functional teams for resolution
  • Ability to translate technical concepts into business terms

Work Rights

Not specified

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