Technical Support Engineer (network) (hybrid)

F5

Warsaw, Poland
Hybrid (30 days per quarter in the office)
Enterprise-level corporate customers
Lan/wan operations
Tcp/ip protocols and osi model
F5 is seeking a Technical Support Engineer for a hybrid position in Warsaw, Poland, aimed at providing exceptional customer support for their network products. The ideal candidate should possess strong technical skills in networking, customer service experience with enterprise clients, and a passion for problem-solving

Job Summary

  • Providing Level 2 technical support to resolve hardware and software issues related to F5 products.
  • Maintaining excellent customer communication, including project status, plan-of-actions, and resolution steps.
  • Continuing your own professional development through participating in ongoing training on our products and related technologies.

Matching Summary

Match Score: 85

F5 is seeking a Technical Support Engineer for a hybrid position in Warsaw, Poland, aimed at providing exceptional customer support for their network products. The ideal candidate should possess strong technical skills in networking, customer service experience with enterprise clients, and a passion for problem-solving.

Skills & Requirements

Must-have

  • enterprise-level corporate customers
  • LAN/WAN operations
  • TCP/IP protocols and OSI model
  • packet captures using Wireshark
  • DNS and HTTP protocol
  • SSL/TLS handshake
  • Network Security experience

Nice-to-have

  • Public/Private Cloud technologies
  • Programming/Scripting languages
  • Container technologies
  • Container Orchestration
  • Automation tools

Key Requirements

  • Customer support experience
  • Hands-on technical experience with LAN/WAN
  • UNIX or Linux operating systems
  • VMware or equivalent hypervisors
  • network hardware
  • English fluency

Work Rights

Not specified

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