Base: $242,000 - $332,000 usd (san francisco bay a...
On-site
15+ years industry experience in customer support or success
8+ years leadership experience managing global teams
Proven p&l management and budget forecasting experience
This role involves leading a highly strategic, global team dedicated to delivering a premier level of service for top-tier Okta customers
Job Summary
This role involves leading a highly strategic, global team dedicated to delivering a premier level of service for top-tier Okta customers.
The successful candidate will drive the transition of the Mission Critical Support organization toward a sustainable P&L structure while partnering closely with Go-To-Market teams.
As the ultimate point of escalation, you will engage directly with C-level executives to rebuild trust and resolve critical enterprise issues.
Matching Summary
This role involves leading a highly strategic, global team dedicated to delivering a premier level of service for top-tier Okta customers.
Salary
Base: $242,000 - $332,000 USD (San Francisco Bay Area); Bonus/Equity: Equity and bonus offered; Benefits: Health, dental, vision, 401(k), flexible spending account, and paid leave included
Skills & Requirements
Must-have
15+ years industry experience in customer support or success
8+ years leadership experience managing global teams
Proven P&L management and budget forecasting experience
Deep GTM partnership and sales motion integration skills
Experience scaling support processes in major SaaS environments
Nice-to-have
Background in security space preferred
Strong technical affinity with software development lifecycles
Ability to operate strategically while rolling up sleeves
Experience with Agile/Scrum methodologies
Track record of shifting business units to P&L structure