We are actively sourcing an experienced Service Desk Analyst to join our Service Desk Teams within St Vincent’s
Job Summary
We are actively sourcing an experienced Service Desk Analyst to join our Service Desk Teams within St Vincent’s.
You will deliver prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware.
This is a Permanent Full-Time position based from our Group Head Office in Melbourne. Hybrid work model in this role is encouraged.
Matching Summary
We are actively sourcing an experienced Service Desk Analyst to join our Service Desk Teams within St Vincent’s.
Skills & Requirements
Must-have
First level technical support
Hardware, software, and network troubleshooting
Microsoft Platform and O365 services
Remote management and ticket management tools
Customer satisfaction
Nice-to-have
Pioneering spirit
Compassionate and innovative care
Collaborate with others
High pressure environment
Key Requirements
Tertiary qualification or qualified by experience
Excellent communication and problem-solving skills
Strong technical proficiency in Windows, networking, hardware