Collection & Operation Support Analyst

100

Manila, Philippines
Competitive starting salary; annual performance re...
Fully remote
Proactive customer engagement for collections
Manage credit control ledger and payment plans
High-volume outbound and inbound contact
The job posting is for a Collection & Operation Support Analyst at Shell Energy, based in Manila, Philippines, focused on customer operations and debt collection. The role involves managing customer accounts, providing operational support, and contributing to process improvements within a fast-paced B2B environment

Job Summary

  • This role is responsible for proactively engaging with customers to collect overdue payments while providing essential operational support to UK-based teams.
  • The position supports business objectives to reduce bad debt exposure, achieve collections targets, and deliver efficient high-quality operational outcomes.
  • Candidates will benefit from flexible working hours, competitive starting salary, annual performance-related increases, and access to extensive training programs.

Matching Summary

Match Score: 85

The job posting is for a Collection & Operation Support Analyst at Shell Energy, based in Manila, Philippines, focused on customer operations and debt collection. The role involves managing customer accounts, providing operational support, and contributing to process improvements within a fast-paced B2B environment.

Salary

Competitive starting salary; Annual performance related increase; Paid parental leave and flexible working hours

Skills & Requirements

Must-have

  • Proactive customer engagement for collections
  • Manage credit control ledger and payment plans
  • High-volume outbound and inbound contact
  • Resolve billing and account queries efficiently
  • Monitor customer accounts for credit risk
  • Process operational tasks within SLAs
  • Maintain accurate data in operating systems

Nice-to-have

  • Strong analytical skills particularly in Excel
  • Experience in cross-geography global support model
  • Background in collection or admin environments
  • Ability to identify process improvement opportunities
  • Comfort working independently as a self-starter

Key Requirements

  • Fluent English communication skills
  • Experience in collection or operations environment desirable
  • Confidence working with Microsoft Office applications

Work Rights

Not specified

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