Healthengine’s mission is to improve access to healthcare by helping Australians find and connect with all care providers through Australia’s leading healthcare marketplace
Job Summary
Healthengine’s mission is to improve access to healthcare by helping Australians find and connect with all care providers through Australia’s leading healthcare marketplace.
The Customer Support Consultant role involves delivering high-quality support across multiple channels, resolving technical and integration issues, and collaborating with internal teams to drive sustainable improvements.
Healthengine offers a hybrid workplace with flexible work-life balance, a vibrant social calendar, wellness programs, and is recognized as a Great Place to Work in Australia.
Matching Summary
Healthengine’s mission is to improve access to healthcare by helping Australians find and connect with all care providers through Australia’s leading healthcare marketplace.
Skills & Requirements
Must-have
Technical and operational support
Customer case ownership
System configuration assistance
B2B and B2C customer communication
Troubleshooting technical issues
Cross-functional collaboration
Nice-to-have
Solutions-oriented mindset
Proactive issue identification
Strong organizational skills
Healthcare environment experience
SaaS industry experience
Effective customer education
Key Requirements
2+ years customer service or technical support
Experience in SaaS or healthcare technology
Ability to diagnose and resolve integration issues