Technical Support Specialist Ii

Thermo Fisher Scientific UK

Fully remote
Bsc in computer science or life sciences
Experience as cds super user
Working knowledge of windows server and win 10/11
Join the Thermo Fisher Scientific team to deliver excellent technical support solutions that make a positive global impact

Job Summary

  • Join the Thermo Fisher Scientific team to deliver excellent technical support solutions that make a positive global impact.
  • Collaborate across multiple departments to resolve complex technical issues and improve processes for customers.
  • Provide expert technical assistance through remote and on-site support while contributing to continuous improvement initiatives.

Matching Summary

Join the Thermo Fisher Scientific team to deliver excellent technical support solutions that make a positive global impact.

Skills & Requirements

Must-have

  • BSc in Computer Science or Life Sciences
  • Experience as CDS Super User
  • Working knowledge of Windows Server and Win 10/11
  • Root cause analysis and corrective action implementation
  • Ability to create technical documentation and training materials

Nice-to-have

  • Knowledge of chromatography or mass spectrometry instrumentation
  • Experience with quality management systems
  • Strong customer service orientation
  • Ability to travel up to 20% internationally
  • Capability to train and mentor other staff

Key Requirements

  • BSc degree in Computer Science, Mathematics, Life Sciences or related field
  • Proven experience as a CDS Super User
  • Working knowledge of Laboratory software
  • Experience creating and maintaining technical documentation
  • Ability to perform root cause analysis

Work Rights

Not specified

Tailored Resume

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