Director, Operations Lead - Loans Enablement

BNY Mellon

Houston, TX, United States
On-site
Operations service delivery leadership
Client experience optimization
Operations metrics implementation
At BNY, our culture allows us to run our company better and enables employees’ growth and success

Job Summary

  • At BNY, our culture allows us to run our company better and enables employees’ growth and success.
  • This role leads delivery of Operations capabilities for the Platform, partnering with EPO and Engineering to optimize client experience, control effectiveness, and efficiency across Operations Service Delivery Groups.
  • BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

Matching Summary

At BNY, our culture allows us to run our company better and enables employees’ growth and success.

Skills & Requirements

Must-have

  • Operations service delivery leadership
  • Client experience optimization
  • Operations metrics implementation
  • Loan operations expertise
  • Digital tool deployment
  • Agile methodology experience

Nice-to-have

  • Leadership and influencing skills
  • Problem solving and decision making
  • Passion for innovation
  • Non-hierarchical transparent culture
  • Training and learning development
  • Collaboration across platforms

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 10-12 years total work experience
  • 2-3 years management experience preferred
  • Operations experience required
  • Prior syndicated loan experience preferred
  • Familiarity with loans servicing, ClearPar, LSTA preferred

Work Rights

Not specified

Tailored Resume

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