Customer Service Specialist - Call Centre

MyIntegra

Melbourne, Victoria, Australia
On-site
Call centre customer service experience
Active listening and call flow control
Strong problem-solving skills
This role serves as the heart of the customer experience by responding to enquiries across multiple channels with empathy

Job Summary

  • This role serves as the heart of the customer experience by responding to enquiries across multiple channels with empathy.
  • The company offers a flexible hybrid work model split between home and office alongside ongoing training opportunities.
  • Successful applicants must undergo an NDIS Worker Screening Check and employment reference check before starting.

Matching Summary

This role serves as the heart of the customer experience by responding to enquiries across multiple channels with empathy.

Skills & Requirements

Must-have

  • Call centre customer service experience
  • Active listening and call flow control
  • Strong problem-solving skills
  • Excellent verbal and written communication
  • High attention to detail in documentation
  • Time management in fast-paced environment
  • CRM system proficiency like Salesforce

Nice-to-have

  • Understanding of NDIS requirements
  • Knowledge of Code of Conduct
  • Ability to build empathy and rapport
  • Willingness to take initiative
  • Adaptability to change

Key Requirements

  • Experience as a customer service agent in a call centre
  • NDIS Worker Screening Check clearance
  • Employment reference check completion

Work Rights

Not specified

Tailored Resume

Cover Letter