Customer Service Advisor - Homecoming - Cagayan De Oro 2026

Concentrix

Cagayan de Oro, Philippines
Customer service support
Resolve routine problems
Maintain basic knowledge
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Maintain basic knowledge of client products and/or services and prepare complete and accurate work.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • Customer service support
  • Resolve routine problems
  • Maintain basic knowledge
  • Track and document information
  • Respond to customer inquiries

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customer
  • Pleasant and professional tone
  • Tolerance for repetitive work
  • Adapt to changes quickly

Key Requirements

  • High school diploma
  • Three to six months experience preferred
  • Strong computer navigation skills
  • Ability to effectively communicate
  • Ability to work independently

Work Rights

Not specified

Tailored Resume

Cover Letter