Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
Not specified.
10+ years it service management experience
Strong knowledge of itil v3 or v4 practices
Experience with sox it general controls audit readiness
Integer is seeking a Senior Manager of IT Service Management to oversee ITSM governance, incident, change, and problem management, ensuring alignment with ITIL best practices. The ideal candidate will have extensive experience in IT service management and governance, particularly with ITIL and SOX ITGCs

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while ensuring consistent application across the enterprise.
  • Candidates will be accountable for SOX ITGCs related to ITSM processes, defining evidence standards, and ensuring ongoing audit readiness.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager of IT Service Management to oversee ITSM governance, incident, change, and problem management, ensuring alignment with ITIL best practices. The ideal candidate will have extensive experience in IT service management and governance, particularly with ITIL and SOX ITGCs.

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package including medical, dental, vision, disability, life insurance, adoption benefits, parental leave, and 401(k) with company match

Skills & Requirements

Must-have

  • 10+ years IT Service Management experience
  • Strong knowledge of ITIL v3 or v4 practices
  • Experience with SOX IT General Controls audit readiness
  • Proven leadership in Incident, Change, and Problem Management
  • CMDB governance and data integrity management

Nice-to-have

  • Intermediate or Managing Professional ITIL certification
  • Experience leading large-scale IT modernization initiatives
  • Strong executive communication and facilitation skills
  • Ability to balance control with agility in high-risk forums
  • Partnership experience with Internal Audit and Security teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in ITSM or IT Operations
  • Demonstrated experience with SOX ITGC compliance
  • Functional leadership experience over ITSM sub-functions

Work Rights

Not specified

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