As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs and complete Financial Health Checks to assess their financial situation.
The role involves educating customers on in-branch technology and digital banking options while providing effective solutions and championing the bank's risk-adverse culture.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth financial product knowledge
Ability to articulate financial terms clearly
Support credit product applications
Work in busy retail environment
Conduct Financial Health Checks
Promote digital banking technology
Nice-to-have
Problem solving skills
Integrity and customer centricity
Genuine interest in banking career
Experience in hospitality or retail
Champion risk-adverse culture
Key Requirements
Experience in financial services or related sectors