Systems And Data Analyst (experienced, Or Senior)

Boeing Aerostructures Australia

Seattle, WA, USA
Experienced level: 102,850 – 139,150; senior level...
24x7 support organization experience
Aircraft maintenance solutions software
Triage and escalation workflows
Lead the day-to-day operations of the Digital Support team, coaching and mentoring staff to empower them and remove roadblocks

Job Summary

  • Lead the day-to-day operations of the Digital Support team, coaching and mentoring staff to empower them and remove roadblocks.
  • Identify areas for technological improvement, develop roadmaps, and build/optimize triage and escalation workflows for support teams.
  • Drive continuous improvement through quality assurance, process change management, and utilization of metrics to suggest changes in processes, tools, and staffing.

Matching Summary

Lead the day-to-day operations of the Digital Support team, coaching and mentoring staff to empower them and remove roadblocks.

Salary

Experienced level: 102,850 – 139,150; Senior level: 128,350 – 173,650; Benefits: Not specified

Skills & Requirements

Must-have

  • 24x7 support organization experience
  • aircraft maintenance solutions software
  • triage and escalation workflows
  • quality assurance and process change management
  • support tooling management
  • metrics for process changes

Nice-to-have

  • consultative skills
  • collaboration with other teams
  • continuous improvement
  • customer satisfaction focus

Key Requirements

  • 3+ years of experience in a 24x7 support organization
  • 3+ years experience using software applications in support of aircraft maintenance solutions
  • 5 or more years related work experience or equivalent
  • 2+ years Leading Teams / Crews
  • 1+ years tracking KPI and Metrics for Support teams
  • Knowledge of Customer Satisfaction (CSAT) scoring techniques
  • Must meet U.S. export control compliance requirements

Work Rights

Must be a U.S. Person

Tailored Resume

Cover Letter