Member Solutions Consultant

RAC WA

Joondalup, Western Australia, Australia
Base: $68,340; bonus/equity: bonuses; benefits: su...
**
Navigate multiple systems
Engaging, high-quality conversations
Offer tailored solutions
** RAC WA is seeking a Member Solutions Consultant to join their Joondalup Contact Centre, where successful candidates will provide personalized support to over 1.3 million members. The role emphasizes strong customer service skills, adaptability, and the ability to navigate multiple systems in a fast-paced environment. **

Job Summary

  • Be the first point of contact for around 50–60 RAC members each day, providing support, guidance and reassurance.
  • Confidently navigate multiple systems while delivering engaging, high-quality conversations with members.
  • Base salary of $68,340 + Super + Bonuses + Shift loading.

Matching Summary

Match Score: 75

** RAC WA is seeking a Member Solutions Consultant to join their Joondalup Contact Centre, where successful candidates will provide personalized support to over 1.3 million members. The role emphasizes strong customer service skills, adaptability, and the ability to navigate multiple systems in a fast-paced environment. **

Salary

Base: $68,340; Bonus/Equity: Bonuses; Benefits: Super + Shift loading

Skills & Requirements

Must-have

  • Navigate multiple systems
  • Engaging, high-quality conversations
  • Offer tailored solutions
  • Meet compliance requirements

Nice-to-have

  • Adaptable customer service professional
  • Supportive, motivated team environment
  • Empathy and resilience

Key Requirements

  • Experience in fast-paced environments with KPIs and sales targets
  • Clear, confident communication skills
  • Available to work required shifts
  • Full Australian working rights

Work Rights

Full Australian working rights required

Tailored Resume

Cover Letter