The Product Owner is accountable for defining, governing, and continuously improving the service-level framework that underpins custody data delivery across the Enterprise Custody Services platform
Job Summary
The Product Owner is accountable for defining, governing, and continuously improving the service-level framework that underpins custody data delivery across the Enterprise Custody Services platform.
The role combines product leadership, data governance, client-service excellence, and operational oversight to drive high-quality, timely, and reliable service monitoring for BNY’s global custody clients.
Provide executive leadership to SLA-focused PODs, engineers, and analysts toward measurable outcomes and foster a culture of transparency, continuous improvement, and proactive client-service excellence.
Matching Summary
The Product Owner is accountable for defining, governing, and continuously improving the service-level framework that underpins custody data delivery across the Enterprise Custody Services platform.
Skills & Requirements
Must-have
Custody operations experience
Large-scale financial services platforms
SLA-driven environments
Product Development track record
Data management expertise
Agile operating model
Nice-to-have
Client-service excellence
Continuous improvement culture
Stakeholder influencing skills
Transparency in operations
Key Requirements
Extensive experience in custody operations
Proven track record in Product Development
Demonstrated expertise in data management
Ability to navigate complex cross-platform dependencies