The role involves owning on-call rotations as the primary responder for Just Walk Out store incidents to ensure stores remain open and customers are happy
Job Summary
The role involves owning on-call rotations as the primary responder for Just Walk Out store incidents to ensure stores remain open and customers are happy.
Engineers conduct deep dives into ticket trends to produce root cause analyses that drive automation and process improvements.
The team operates a globally distributed 24x7x365 model requiring seamless shift handoffs and adherence to strict SLA windows.
Matching Summary
The role involves owning on-call rotations as the primary responder for Just Walk Out store incidents to ensure stores remain open and customers are happy.
Skills & Requirements
Must-have
Oncall rotations for store incidents
Root cause analysis and triage
Shift coverage in follow-the-sun model
Collaboration with Dev engineering teams
SOP maintenance and knowledge base updates
Nice-to-have
Data-backed operational observations
Zero-touch resolution improvements
Seamless shift handoff documentation
Pattern identification for recurring issues
Key Requirements
Experience with incident triage and escalation
Ability to work rotational shifts including weekends
Strong collaboration skills with engineering teams